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Refund policy

Effective Date: April 2, 2025

At ELAM HOME, we strive to ensure customer satisfaction. If you are not satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

A refund may be issued under the following conditions:

  • The item received is defective, damaged, or incorrect.

  • The product is unused and returned in its original packaging.

  • The refund request is made within 7 days of delivery.

2. Non-Refundable Items

Certain items are non-refundable, including:

  • Personalized or customized products.

  • Items purchased on sale or with a discount.

  • Products that show signs of use or damage caused by the customer.

3. Refund Process

To request a refund:

  1. Email us at elamhomeindia@gmail.com with your order number, proof of purchase, and reason for the refund.

  2. Our support team will review your request within 3-5 business days.

  3. If approved, the refund will be processed within 7-10 business days via the original payment method.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service to ensure safe return.

5. Late or Missing Refunds

If you have not received a refund after the processing time:

6. Changes to This Policy

We reserve the right to update this refund policy at any time. Changes will be posted on this page.

7. Contact Us

For any refund-related inquiries, contact us at:

Thank you for shopping with ELAM HOME!