Effective Date: April 2, 2025

At ELAM HOME, we want you to be fully satisfied with your purchase. If you need to return an item, please review our return policy below.

1. Eligibility for Returns

A product is eligible for return if:

• It is damaged, defective, or incorrect.

• It remains unused, in its original packaging, and includes all accessories.

• The return request is made within 7 days of delivery.

2. Non-Returnable Items

We do not accept returns for:

• Personalized or customized products.

• Sale or discounted items.

• Products that have been used, washed, or damaged by the customer.

3. Return Process

To initiate a return:

1. Email us at elamhomeindia@gmail.com with your order number, proof of purchase, and reason for the return.

2. Our support team will review your request within 3-5 business days.

3. If approved, you will receive return shipping instructions.

4. Once we receive the item, we will process your return within 7-10 business days.

4. Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or incorrect.

• We recommend using a trackable shipping service to ensure safe return.

5. Exchange Policy

• If you prefer an exchange instead of a return, let us know in your return request.

• Exchanges are subject to stock availability.  

• Once you request for the exchange order will be delivered within 5-7 Days.

6. Changes to This Policy

We reserve the right to modify this return policy at any time. Updates will be posted on this page.

7. Contact Us

For any return-related inquiries, contact us at:

• Company Name: MT Group

• Website: https://elam-home.com/

• Email: elamhomeindia@gmail.com

• Phone: 9876543210

Thank you for shopping with ELAM HOME!